Questions, answered.

Within the US, 2 to 5 business days after the order ships. Orders placed before 1pm Eastern usually ship the same business day. We do not air-ship for routine orders. Founded in Detroit, 2018.

Not yet. US only. If you want to be notified when international shipping opens, email [email protected] and we will write to you once a country lights up.

Flat $6 on orders under $40. Free over $40. Subscribers always ship free.

30 days from delivery. See the full returns policy for the quarter-bottle rule and how MCO Credit works. Subscription shipments use the same window from each delivery date.

Yes. If less than a quarter of the bottle is used, full refund. If more than a quarter is used, MCO Credit. See the returns page for how to send a photo and start the return. We do not ask for the bottle back.

Anytime. Cancel from your refill calendar. Each shipment also confirms with you before it ships, so cancellation never costs you a surprise. Nothing auto-charges without a heads-up first.

Yes. From the refill calendar, skip a single shipment or push the date back. No cap on consecutive skips. The subscription stays at the 15% Subscribe and Save price whether you ship every order or every other.

On the back of every bottle, and on each product page under the “What is in it” section. Each product page also leads with the hero ingredients in plain English, so the names that do the work read first. The full label is one click away on every page.

No nuts. No parabens. No sulfates. No synthetic fragrance. Every full ingredient list is printed on the bottle and listed on the product page under “What is in it.” If you have a specific sensitivity, read the list for the scent you are considering before you order.

No synthetic fragrance. The scent in every bottle is built from essential oils and plant extracts listed by name on the back of the bottle. There is no “fragrance” or “parfum” entry hiding a blend you cannot read. The scent profile is built to read warm, clean, and close to the skin.

Sign in with Apple or Google on the sign-in page. No passwords. No third-party trackers on the site. The same account holds your Scent Atlas, your refill calendar, and your order history.

Yes. From the claim page, enter the email you used on the old site. Your Scent Atlas will update with the bottles you have already owned, and your refill schedule for those scents will set up automatically. Founded in Detroit, 2018.

We do not disclose manufacturing locations. The brand is from Detroit. The products ship from within the US. Founded in Detroit, 2018.

Motor City is Detroit. The name is the brand identity, not a manufacturing claim. It points at where the eye for the line was shaped: a city that reads a built object and knows whether it was built to last. Founded in Detroit, 2018.

Built different. From Detroit. The phrase is the absence of a few things. No synthetic fragrance. No parabens. No sulfates. No founder myth. Ten scents on the shelf, wash and lotion and bar. The product is the pitch.